FAQ

Frequently Asked Question

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With an extensive experience of more than 30 years in the production of towels, we are a reputable factory specializing in ODM, OEM, and OBM services.

The factory of Baoding Hede Textile Manufacturing Co., Ltd. was established in 1995 and is located in Xiong’an New District, Baoding City, Hebei Province. It enjoys a strategic location, being approximately 150 kilometers away from the capital Beijing and 200 kilometers away from Tianjin Port, which is ranked as the fifth largest port globally. Notably, it is also close to GAOYANG (about 3km away), renowned for its towel production area. The factory covers an expansive area of around 16,000 square meters and employs nearly 200 individuals.

Our primary product range consists of high and medium-grade bath towels, hand towels, face towels, beach towels, as well as various other types of towel products.

The towels we offer are of a mid-to-high end quality.

We are dedicated to manufacturing towels made of 100% cotton, and we also have the capability to produce towels with bamboo fiber or other high-grade material. We have previously manufactured bamboo fiber blankets specifically designed for Emirates Airline aircraft. However, we do not manufacture coral velvet towels or towels with polyester ingredients.

In recent years, more and more old customers from North Africa, Southeast Asia, and other regions have been inquiring whether we can also export microfiber towels. They are unfamiliar with the market in Baoding and do not know which factory producing microfiber towels is the most reliable, with a high cost of trial and error. As a factory specializing in the production of high-quality 100% cotton towels, we do not currently produce microfiber towels. However, many old customers who recognize the quality and reputation of Hede products hope that we can provide them with microfiber towels. With our years of understanding of the local market in Baoding, we have selected two factories as our long-term strategic partners that can produce high-quality microfiber towels. These long-term strategic partners also offer very reasonable prices, providing products with an excellent value proposition. Whenever customers request microfiber towels from us, we send experienced personnel to supervise our long-term strategic partners on-site throughout the entire process from purchasing raw materials to production and shipment, ensuring that the microfiber towels we provide have the same high quality as our own produced 100% cotton towels and do not compromise Hede’s reputation. In this process, Hede will remain the main point of contact with our foreign customers. The service and product quality you receive are no different from purchasing 100% cotton towels produced by Hede directly. Through this method, we have exported multiple orders of microfiber towels to customers in over 20 countries, without any complaints about the quality of the microfiber towels we export. If you have a need to purchase microfiber towels, please feel free to contact us.

We aim to create maximum value for our customers with the best products and the most competitive prices.

The towels are versatile and suitable for a wide range of settings, including hotels, everyday use, beaches, sports activities, gifts, promotions, advertising campaigns, and other purposes.

We are proud to have supplied products to renowned brands such as Wal-Mart, Carrefour, Sam’s Club, Emirates, Shell, PetroChina, Hilton, Sheraton, Holiday Inn, BOSS,CK and many others.

The towels we manufacture are exclusively crafted from 100% cotton. Moreover, the majority of our towels are meticulously woven using 100% combed cotton, ensuring unparalleled quality. However, if customers prefer carded cotton, we can accommodate their request. Regarding the origin of our towels, we readily accept specific preferences such as Chinese cotton, American cotton, Australian cotton, Uzbekistan cotton, Indian cotton, Pakistan cotton and more. In the absence of customer specifications, we default to utilizing world-famous premium combed cotton sourced from northwest China.

We have registered “Monored”, “AppleJack” and other self-owned Brands. Once registered in your country, we encourage you to sell towels marked by our brands.

Certainly, we specialize in handling ODM orders. Our team of experienced designers will cater to your specific requirements, including size, material, quantity, design, packing solution, etc. Moreover, we offer customized branding options with your logo incorporated into our products.

Half of our customers opt for our standard towels listed, while the remaining half prefer to customize their towels based on their specific requirements.

As a towel manufacturer with more than 30 years of experience and an ambition to become the most dependable supplier of cotton towels in China and worldwide, you can be confident in our financial security. We will keep you informed about the progress of production and provide photos and videos upon request. If you have friends or agents in China, they are welcome to visit our factory at any time to observe the production process. Additionally, we gladly accommodate third-party inspections such as SGS. Our reputation is paramount to us, ensuring your peace of mind. If you still have concerns, we suggest starting with a small order to test customer response and gauge market demand for our products locally. Once satisfied with the results, you can proceed with bulk purchases. Many of our long-term buyers began this way.

The minimum order quantity (MOQ) is determined based on your specific requirements regarding color, size, material, and other factors.

We cordially invite customers from all over the world to visit our establishment. We are located in Xiong’an New Area, conveniently situated 35 minutes away from Beijing by rail and just a one-hour drive from Beijing Daxing International Airport.

You may reach out to our general manager of overseas sales, Mr. Orlando Fan, at [email protected] or via his Wechat/WhatsApp at +86 13699271055. With years of experience in the Gulf region and fluency in both English and Arabic, he is committed to providing you with exceptional service and becoming a reliable business partner as well as a friend.

The factory is equipped with 30 rapier machines, 5 warping machines, and 20 sewing machines, among others. It operates continuously for 24 hours a day.

We have the capability to manufacture 10,000 bath towels, 30,000 square towels, and 60,000 regular towels per day. In case of exceptionally large and time-sensitive orders, we can allocate a portion of the order to a trusted large factory with whom we have had a longstanding partnership. Our highly experienced technicians will be dispatched to collaborate closely with the factory for an extended period of time, overseeing every aspect from raw material procurement to production and packaging. This ensures the utmost reliability in terms of product quality. Therefore, theoretically speaking, you need not worry about our capacity falling short of meeting your requirements.

(1) We are confident that the quality of our products is among the top 3 in nearly 10,000 towel factories in China.
(2) The prices of our products are highly competitive.
(3) The impeccable finishing and craftsmanship of our products are truly remarkable in terms of their exceptional quality and meticulous attention to detail.
(4) We are dedicated to serving our clients with unparalleled service.
(5) The products we provide are delivered promptly in accordance with our commitment.

Over the years, we have been well aware of the prices of our peers’ products. In recent years, although the prices of raw materials and labor have been rising, we have barely raised the prices of our towels at all. Under the increasingly fierce market competition, if our products are not cost-effective, we can not exist for 30 years.

(1) In order to establish long-term partnerships with our customers, we typically operate on a minimal profit margin.
(2) Our production efficiency is ensured by utilizing state-of-the-art high-speed rapier looms and other advanced equipment, which also helps in reducing labor costs.
(3) The expertise of our factory director and technicians, who are all renowned industry professionals, contributes to the overall reduction in labor expenses.
(4) Unlike many factory administrators who fail to fully utilize their equipment’s potential, our experts possess extensive knowledge of our machinery. They can even disassemble and reinstall them if needed. Consequently, we have successfully modified most of the equipment to enhance production efficiency and increase profitability. This sets us apart from other factories as our greatest advantage.
(5) Thanks to our substantial and stable raw material procurement, we consistently maintain low purchasing costs.
(6) Our experts prioritize daily plant management and employ various strategies to eliminate waste effectively. As a result, this significantly reduces our production costs.

Quality is the cornerstone of our factory. Throughout the years, we have relentlessly pursued excellence in both quality and technology, while remaining dedicated to cost reduction across all aspects of production. By offering our customers the most cost-effective products, we aim to maximize their profits.

One aspect that sets us apart from the majority of factories is our commitment to individually inspecting each towel during factory inspections—a testament to our unwavering confidence in product quality, a practice not commonly found in general factories.

With nearly three decades of experience in the industry, our factory possesses extensive knowledge about our counterparts. We have conducted comprehensive comparisons on towel products from nrealy all renowned brands and factories across China, leading us to confidently assert that the quality of our products is on par with or even surpasses that of any competitors. We strictly make the standards of our towels within the Class A range:
Weight Difference: ±3%
Defect Rate:< 1.5%
Water Absorbency: < 2 seconds
Shedding Rate: < 0.5%
Order Placement Rate after Samples:> 70%
Customer Retention Rate:> 90%
Color Fastness: 3.5-5 grade (AZO Free & REACH Standard)

Quality is our top priority. The quality of each order significantly impacts our future collaborations with customers as well as our reputation. Every time a customer places an order, it serves as both recognition for us and motivation to excel further.

Adhering to a stringent professional QC system, our dedicated team of QC professionals and technicians strive relentlessly to ensure the highest standards for every towel produced. We meticulously monitor the entire production process from inception to completion, conducting multiple quality checks before packaging and shipment. With a comprehensive QC Team and an extensive QC System in place, we guarantee exceptional quality.

According to the public US import customs data over the past two years, China has consistently maintained its position as the foremost nation in terms of cotton towel imports(HS Code:630260), surpassing other countries by a substantial margin. India and Pakistan follow closely behind, albeit at a considerable distance, thereby underscoring the widespread recognition of Chinese cotton towels among American market and high-end market.

We have great confidence in the quality of our products, which surpasses that of over 99% of Indian and Pakistani factories. In the past decade, many of our loyal customers attempted to purchase from factories in India and Pakistan due to their perceived “low prices,” only to return to us shortly after realizing that the comparatively cheaper products they bought did not match the same level of quality we offer. From a raw material perspective, our factory primarily utilizes cotton produced in the main cotton growing regions of China, which provides a natural advantage in the production of towels compared to factories using cotton from other regions such as India and Pakistan. The cotton produced in these regions of China is known for its superior fiber length, strength, and luster, approaching the quality of the world-renowned Egyptian cotton. This inherent advantage in our raw materials gives us a competitive edge in the production of high-quality towels. The factories in India and Pakistan often use local cotton, which costs only 50%-70% of our cotton procurement cost. However, the characteristics and effects of the products made from this cotton, especially after dyeing, cannot be compared to ours. The differences in quality are easily and clearly distinguishable, whether through naked eyes or with the help of instruments. In terms of dyeing processes, we have long adopted eco-friendly reactive dyeing methods that meet Class A standards. Our testing results far exceed the requirements set by European and American countries, ensuring minimal environmental impact, user safety, and enhanced durability. On the other hand, many factories in India and Pakistan still rely on outdated direct dyeing methods. This approach poses evident threats to the product’s future use and the health of end-users. Direct dyeing processes often lead to environmental pollution, compromised user health due to potential residue of toxic chemicals, and reduced durability in terms of color fastness and longevity. By choosing our products, you can be confident in the reduced environmental footprint, minimized health risks, and superior durability that our eco-friendly reactive dyeing processes offer. Furthermore,numerous towel factories in India, Pakistan, and other countries still employ outdated equipment from ten or even thirty years ago – equipment that China has long replaced. The performance issues of textile equipment and the technical proficiency of factory technicians give rise to various challenges, including shedding, pilling, sewing defects (such as loose threads and poor stitching), and fading. Consequently, this leads to a higher unit price for their products compared to ours despite similar quality. On the contrary, Hede maintains a defect rate below 1.5%, with nearly no customer complaints requiring compensation for nearly ten years. Above all, many of the low-priced products offered in India or Pakistan are not the equivalent to ours. it’s important to note that our confidence in the quality of our products remains unwavering.

Compared to factories in these countries, although we cannot guarantee the lowest prices, our prices are undeniably highly competitive. If you find that the price of one of our products is higher than that of India and Pakistan, it is likely due to a disparity in product quality, making a direct comparison inappropriate. Even when using the same cotton sourced from the international market at similar purchase prices, our employment of advanced equipment and skilled workers with extensive professional experience allows us to achieve lower labor costs compared to most of Indian and Pakistani factories. China’s robust infrastructure ensures significantly reduced electricity expenses for us. Our wealth of management expertise enables cost reduction through minimized waste generation and an exceptionally low rate of defective goods – all contributing factors that make our real unit price exceedingly advantageous. Furthermore, I can give an example. If you buy a bath towel from India and Pakistan at an average unit price of $2.5, you might be able to sell it for a maximum of $3.5, earning a profit of $1 per bath towel. However, if we use high-quality cotton and craftsmanship, the procurement cost for our ordinary bath towel (different bath towel from the towel sold at $2.5) would be $3.5. In that case, you can easily sell it for $6 or $7. Our best-selling product, the Clover Luxe Bath Towel, is priced at $15 on Amazon. Therefore, it is evident that choosing our products will allow you to gain higher profits.

(1) Delivery Time: According to numerous customer testimonials, delivery delays have become a prevalent issue faced by a vast majority of towel manufacturing companies in India and Pakistan. Several major factories prioritize high-volume buyers, such as Walmart, despite their low profitability, while often neglecting orders from small and medium-sized buyers. Consequently, this leads to delays in fulfilling customer orders placed by the latter group. Moreover, due to poor infrastructure in both countries, power outages and other logistical problems often occur, leading to frequent delivery issues for many Indian and Pakistani factories. While Chinese towel factories may also experience occasional delivery delays, they generally strive to keep their promises and ensure timely deliveries.

(2) Technology and automation: Chinese towel factories are at the forefront of technology and automation, utilizing state-of-the-art production equipment and processes to enhance efficiency and product quality. During our discussions with numerous Chinese domestic towel manufacturers and export sales personnel, it became evident that many Indian and Pakistani factories have been procuring equipment from China that was used a decade, or even three decades ago – this can be observed through the factory equipment images displayed on their websites. While it is true that some factory leaders opt for advanced production tools from Europe, Japan, and other countries, they constitute only a small fraction of the overall industry. It should be pointed out that certain renowned factories employ jet looms manufactured by Toyota in Japan. Although these looms may superficially increase weaving speed, their quality does not match up to non-jet alternatives. For instance, it is readily comprehensible that excessive speed may result in issues such as irregular loops. Consequently, when considering all factors collectively, Chinese factories possess distinct advantages in terms of their equipment.

We are capable of accommodating customized color, logo, design, packaging, carton marking, language, etc., provided that it is for mass production.

Sure, that’s the basic requirement.

The services we provide encompass support for a wide range of techniques, including embroidery, jacquard weaving, yarn-dyeing, hot stamping, dobby border design, silky border embellishment, embossing, silk screen reactive printing, heat transfer printing, laser applications and all general techniques.

We recommend that you use the dimensions of our factory products, as they have been carefully tested and proven to be suitable for most countries. If the size you require is similar to our product dimensions, we strongly suggest accepting our recommended size. However, if you wish to change the size and your order quantity is large, we can accommodate your request. Please note that there may be additional charges due to machine adjustments, which is a standard practice in all factories.

(1) Size
(2)Quantity
(3)Color
(4)Material(if otherwise specified)
(5)Package(if otherwise specified)
(6)Country(CIF/express delivery)
(7)Transportation method(express delivery)
(8)Referrence Picture(if customized)
We have assigned numbers to our products both on the website and in the product catalog PDF. By choosing our standard products instead of customization, you can easily locate all relevant details and provide us with the corresponding product number for a quick quotation.

You may get in touch with us through E-mail, Wechat or WhatsApp. The quotation message can also be submitted on the website.

We will respond to you within 48 hours, striving to serve you as promptly as possible.

For bulk purchases, currently, 99% of our customers prefer us to provide quotes on a FOB basis, which we gladly offer. As for samples, we would be delighted to send you exactly what you need through our convenient one-stop service directly to your specified address.

The preferred payment method is T/T. For small quantities and samples, we also accept Western Union and Paypal.

Although we recommend utilizing your corporate account, in the event that you encounter difficulties with money transfers via such an account, we offer alternative options for accepting your transfer privately or from a third-party account.

We not only provide support for traditional currencies such as the US Dollar, Euro, and British Pound, but we also facilitate transactions in a wide range of other currencies, such as Japanese yen, Australian dollar, Canadian dollar, Saudi Riyal, UAE Dirham, Swiss Franc, Singapore Dollar, Korean won, Hong Kong Dollar, Brazilian Real, Indian Rupee, Russian ruble and South African rand. We have opened local bank accounts in most countries in North America, Europe, and the Gulf region, enabling you to conveniently make secure and fast settlements in local currencies. This will also save you potential foreign exchange conversion fees, which can amount to as much as 3%. With our extensive range of currency options available to you as our esteemed customer, there is no need for any concerns regarding payment-related matters. You can conveniently make payments in a manner similar to that of an account held in your home country.

The exact delivery date needs to be determined based on the quantity, typically ranging from 30 to 45 days after receiving the down payment.

The stock sample can be sent within 1-3 days, while a customized sample may require 7-15 days to meet your specific requirements.

Unlike most of our competitors, we have maintained a comprehensive inventory of towels in various colors for these past years to cater to urgent orders. You can see the size of our warehouse through our promotional video on our Youtube channel (@Hede Textile). Generally, if your order value is below $10,000, we will dispatch the towels directly from our warehouse within 7-10 days while ensuring proper delivery sequencing. Of course, if you need it urgently, we can also prioritize sending your goods.

(1) We provide a comprehensive service delivery to your specified address. We will handle the customs clearance matter in your country.
(2) We may send you the samples through express company.

We typically utilize DHL, UPS, FedEx, ARAMEX, and SF for sample shipments. The estimated delivery time is approximately 3-5 days for express shipping and 7-14 days for standard shipping, depending on the selected shipping method. It is noteworthy that if you are located in the United States, we can provide you with the Amazon product link of our distributors within the country. By placing an order through them, you will receive our products promptly and have a firsthand experience of their quality. This approach not only saves you the cost associated with purchasing samples but also ensures swift delivery.

Sure, if you place a bulk order, the sample charge can be deducted from the total amount of your order.

Indeed, we readily accommodate small orders for testing purposes. Furthermore, we encourage our esteemed clients to evaluate the market reception of our products before contemplating bulk purchases.

For inner packaging, we offer a range of options including OPP bags, PVC bags, Mesh Bags, Paper Waist Seals, and Customized Gift Boxes. For outer packaging, our standard choice is the Five-layer Thickened Drop-Resistant Seaworthy Carton. The specification of our normal carton is 80x35x70cm. If you do not specify your preferred packaging method, we will default to our recommended options based on 30 years of experience in meeting our customers’ needs. However, if you have specific requirements for customized packaging, we are more than happy to accommodate them. Please rest assured that your packaging concerns are well taken care of.

Our smart factory’s general manager is a textile machine expert and possesses the capability to dismantle and install every device within our facility. He has successfully upgraded nearly all of our equipment, significantly enhancing operational efficiency. Additionally, he has independently developed various machines, including the compressing machine, which greatly reduces freight costs for our esteemed customers.
If you have any further questions, please do not hesitate to contact us.