In the towel manufacturing industry, samples are a crucial part of the evaluation process and a key bridge for building trust between suppliers and customers. At Hede, we understand how important samples are in helping clients make decisions. That’s why we offer a fast, flexible, and cost-effective sampling service to our global customers. Whether it’s in-stock samples or custom-made ones, Hede ensures you get what you need quickly and easily, helping speed up the path to collaboration.
1. In-Stock Sample Service
Hede offers dozens of numbered, ready-to-ship products listed on our Products page for customer selection. For any listed item with a product number, we can send you the exact match or a sample that closely resembles the image. If you’re satisfied with the sample, we can proceed to mass production.
2. Sample Fees & Free Sample Policy
If we assess your business as having strong long-term cooperation potential, we are happy to offer free samples—and even cover international express shipping. In fact, in recent years, we’ve paid the sample cost for the majority of qualified customers. Our flexible sample policy is designed to reduce your trial-and-error cost and accelerate mutual trust.
3. Sample Delivery Process
For any products shown in our catalogs or on the Products page, we typically ship out samples within three to seven days. We work with trusted global couriers such as DHL, UPS, FedEx, ARAMEX, and SF Express to ensure safe and rapid delivery. In most cases, samples arrive in just 3–5 business days.
For customers in multiple countries worldwide, we also provide a convenient option: you can place a sample order through local distributors on Amazon, Temu, and other platforms. This helps save both time and international shipping costs.
4. Custom Sample Service
4.1 Custom Sample Cost
For customers requiring special customization, Hede offers flexible made-to-order sample services. Since this involves equipment setup and yarn preparation, the cost typically ranges from $4000–$5000. However, once the sample is approved and a formal order is confirmed, we refund the full sample fee—ensuring your total cost remains unchanged.
4.2 Custom Sample Lead Time
Custom sample production usually takes 15–20 days for machine setup and yarn prep. Including shipping, the entire process can be completed within one month. If time is tight, we’ll suggest similar existing products as reference samples to save cost and lead time.
4.3 Alternate Sample Recommendation System
Once we receive a custom sample request, we first check whether any of our current products can meet your expectations. If a similar product exists, we’ll recommend confirming it as a reference sample. If you prefer full customization, including logo weaving or embroidery, we’ll immediately initiate the sample-making process and ensure timely delivery.
5. Shipping & Handling
5.1 Courier Options
We partner with DHL, UPS, FedEx, ARAMEX, and SF Express to offer flexible and reliable global shipping. Delivery times are typically 3–5 days for express and 7–14 days for standard shipping.
5.2 Customs Clearance & Door-to-Door Service
Hede offers door-to-door service, including customs clearance and local delivery in the destination country. Our experienced logistics team handles all paperwork—so you can focus on reviewing the samples, not navigating customs.
6. Flexible Sampling for Better Customer Experience
6.1 Support for Small Quantity Orders
We understand the need for market testing at the early stages of procurement. That’s why we support no MOQ (minimum order quantity) for small batch orders. With sample testing, you can validate product-market fit before placing larger orders.
Overview: Types of Samples We Offer
| Sample Type | Features | Fee Policy | Lead Time | Target Customer |
| In-stock Samples | Available for immediate delivery | Free if potential is confirmed | Ships in 3–5 days | New/prospective buyers |
| Custom Samples | Requires custom setup and yarn prep | $4000–$5000, fully refunded with order | 15–20 days + shipping | Custom project clients |
| Small Batch Samples | For market testing, no MOQ | Based on order size | Based on quantity | Customers testing new markets |
| Fast Reference Samples | Similar to customer requirements | Free or very low fee | Ships within days | Urgent orders / time-sensitive |
📘 Frequently Asked Questions (FAQ)
1. Does Hede offer free samples?
→ Yes. If we believe there’s long-term potential, we’ll provide free samples and cover shipping costs.
2. What’s the cost for a custom sample?
→ $4000–$5000, fully refundable upon official order confirmation.
3. How long does custom sampling take?
→ 15–20 days for production, typically under 30 days including shipping.
4. Which courier companies do you use?
→ DHL, UPS, FedEx, ARAMEX, and SF Express.
5. Do you accept small batch orders?
→ Yes. We support small-volume orders for market testing.
6. Who pays for shipping?
→ Hede covers the shipping fee if we identify good cooperation potential.
7. How is customs clearance handled?
→ We provide door-to-door service, including customs clearance and domestic delivery.
8. What if the sample cost is too high?
→ We may suggest a similar in-stock item as a substitute to save time and money.
9. When is the custom sample fee refunded?
→ Once the sample is approved and an official order is placed.
10. Can global customers receive samples quickly?
→ Yes. In many countries, samples can be ordered via Amazon, Temu, or local platforms—saving time and logistics costs.
11. Are the samples identical to bulk production?
→ Yes. All samples use the same materials and processes as final production, with sealed sample approval for consistency.
12. Can I request a specific courier?
→ Yes. You may choose a preferred shipping provider.
13. Do samples reflect actual craftsmanship?
→ Absolutely. Our samples reflect the exact weaving, dyeing, and yarn specs of final products.
14. Can I confirm the sample remotely via photos or video?
→ Yes. We provide high-resolution photos and videos for remote confirmation.
15. What if I’m not satisfied with the sample?
→ We’ll revise the product based on your feedback and provide a new sample until you’re satisfied.
